Knowledge Base

Knowlege Base

Table of Contents

Getting Started

Introduction to the Platform

Welcome to NeoFollower, your all-in-one solution for social media marketing (SMM) needs. Whether you’re a business, influencer, reseller, or individual looking to boost your social media presence, our platform provides a wide range of services designed to help you achieve your goals efficiently and affordably.

What is NeoFollower?

NeoFollower is a comprehensive SMM panel that offers a variety of social media services across popular platforms like Instagram, Facebook, Twitter, YouTube, TikTok, and more. Our services include, but are not limited to, increasing followers, likes, views, comments, and overall engagement. With NeoFollower, you can enhance your social media visibility, grow your audience, and strengthen your brand’s online presence.

Why Choose NeoFollower?

  • User-Friendly Interface: Our platform is designed to be intuitive and easy to navigate, making it simple for users of all experience levels to place orders and manage their accounts.
  • Wide Range of Services: We offer a broad selection of social media services tailored to meet the diverse needs of our customers. Whether you need a quick boost in followers or consistent engagement over time, we have the right service for you.
  • Affordable Pricing: We provide high-quality services at competitive prices, ensuring that you get the best value for your investment.
  • Instant Delivery: Many of our services are delivered almost instantly, allowing you to see results in real-time. For services that take longer, we ensure timely delivery within the specified timeframe.
  • 24/7 Support: Our dedicated support team is available around the clock to assist you with any questions or issues you may encounter.

Who Can Benefit from NeoFollower?

  • Businesses: Enhance your brand’s social media presence, reach a wider audience, and drive more traffic to your website or online store.
  • Influencers: Grow your follower base, increase engagement, and attract more collaborations and sponsorships.
  • Resellers: Use our platform to provide SMM services to your own clients, with our white-label options ensuring that your brand remains front and center.
  • Individuals: Boost your personal social media accounts for fun, popularity, or personal branding.

How NeoFollower Works:

  1. Sign Up: Create an account to access our full range of services.
  2. Add Funds: Deposit funds into your account using our secure payment options.
  3. Place an Order: Choose the service you need, specify the details, and submit your order.
  4. Track Your Order: Monitor the progress of your order in real-time from your dashboard.
  5. Enjoy the Results: Watch your social media metrics grow as your order is delivered.

NeoFollower is your trusted partner in achieving social media success. Whether you’re looking to build a brand, increase engagement, or resell services, our platform is here to help you reach your goals with ease and efficiency.

How to Sign Up and Sign In

Getting Started with Your Account:

  1. Access the Platform:

    • Go to NeoFollower or click on “Login / Signup” in the menu bar.
  2. Sign Up for a New Account:

    • On the Login page, you’ll see options for both signing up and logging in. To create a new account:
      • Click on the Sign Up button.
      • Fill out the form with the following details:
        • Full Name
        • Email Address
        • Phone Number (via WhatsApp, Telegram, or Skype)
        • Password
      • After submitting the form, you will receive an email with a verification code.
      • Enter the code in the provided field to complete your registration.
      • Once verified, your account will be successfully created, and you’ll be able to access your dashboard.
  3. Sign In to Your Account:

    • If you already have an account, click on the Login button.
    • Enter your Email and Password.
    • Complete the captcha verification.
    • Click on Login to access your dashboard.

Account Verification and Security

Ensuring Your Account is Secure:

  1. Email Verification:

    • After signing up, you will receive a verification email with a unique code.
    • Enter this code during the registration process to verify your account.
    • This step is crucial for activating your account and securing it from unauthorized access.
  2. Password Security:

    • Choose a strong and unique password during sign-up to enhance the security of your account.
    • Avoid using easily guessable passwords like “123456” or “password.”
    •  
  3. Keeping Your Information Updated:

    • Regularly check and update your profile information, especially your contact details, to ensure you don’t miss important notifications.
    • If you ever need to change your email, phone number, or password, you can do so through your account settings.
  4. Secure Login Practices:

    • Always log in using the official NeoFollower website.
    • Avoid sharing your login credentials with anyone.
    • Log out after using the platform, especially on shared or public computers.

By following these steps, you can easily sign up, sign in, and keep your account secure on NeoFollower.

Using the Platform

How to Place an Order

Placing an order on NeoFollower is quick and straightforward. Follow these steps to get started:

  1. Log In to Your Account:

    • Access the platform by logging in with your email and password.
  2. Select a Service:

    • Navigate to the New Order section from your dashboard.
    • Browse through the available categories (e.g., Instagram, Facebook, YouTube) and select the specific service you want (e.g., followers, likes, views).
  3. Enter Order Details:

    • Fill out the required fields, which typically include:
      • Link/Username: Provide the URL or username of the social media account or post you want to boost.
      • Quantity: Specify the number of followers, likes, views, etc., that you want to purchase.
    • Ensure that all the information is correct to avoid delays or issues with your order.
  4. Submit Your Order:

    • Review your order details and click on Place Order.
    • Your order will begin processing, and you can track its progress through your dashboard.

Services Name and Definitions

Understanding the terminology used on NeoFollower is crucial for making informed decisions when placing your orders. Below is a breakdown of the key terms you’ll encounter on our platform:

1. Refill

Refill is a feature where if the followers, likes, or views you purchased start to disappear after the order is completed, we will replace them for you. However, there’s a condition: this refill option is only available for a certain period, like 30 days. If you place another order during this period and the number of followers or likes goes higher than the original amount, we won’t refill it if they drop. So, for example, if you bought 1,000 followers and some of them disappear within the refill period, we’ll add them back to keep it at 1,000. But if you buy more followers during that time and your count goes up, we won’t replace any new drops. Please open a new ticket and request for Refill. Refill process may take 2-5 days.

2. No Refill

No Refill means that once you receive your followers, likes, or views, we won’t replace them if they start disappearing. This can happen anytime, and sometimes all of them (100%) might drop. So if you buy 1,000 followers and they all disappear, you won’t get them back. This option is often cheaper, but it’s riskier because there’s no guarantee the numbers will stay the same. We recommend avoid ordering No refill services.

3. Speed

Speed refers to how quickly your followers, likes, or views will be delivered to your account after you place an order. Some services are very fast and you might see the results in just minutes. However, keep in mind that some social media networks, like X (formerly Twitter), consider fast delivery as unusual activity. If you suddenly gain a lot of followers quickly, the platform might see this as suspicious. This could lead to your followers being removed or, in some cases, your account being limited or even suspended. So, while fast delivery might seem attractive, it can sometimes cause issues.

4. Start Time

Start Time is the amount of time it takes for your order to begin after you place it. Some services start right away, so you’ll see followers, likes, or views begin to increase almost immediately. Others might take a few hours or even a day to start. If you need quick results, it’s important to check the start time before you buy, so you know when to expect your order to begin.

5. Price per 1000

Price per 1000 is a way of showing how much it costs to buy 1,000 units of a service, like followers, likes, or views. For example, if the price is $5 per 1,000 followers, you would pay $5 to get 1,000 followers on your account. This helps you see how much you will spend, and it’s useful for comparing prices between different services. By knowing the price per 1,000, you can better plan your budget and decide which service offers the best value for your money.

6. Min/Max (Minimum and Maximum Order Limit)

Min Max refers to the smallest and largest amounts you can order for a particular service, like followers, likes, or views.

  • Minimum Order Limit (Min): This is the smallest number you can buy. For example, if the minimum order limit is 100, you cannot order less than 100 followers, likes, or views. This helps ensure that even small orders are worth processing.

  • Maximum Order Limit (Max): This is the largest number you can buy in a single order. For example, if the maximum order limit is 10,000, you cannot order more than 10,000 followers, likes, or views at once. If you need more than this, you’ll have to place another order.

Managing and Tracking Orders

Once you’ve placed an order, managing and tracking it is easy:

  1. Access the Order History:

    • Go to the Order Logs section in your account dashboard.
  2. View Order Details:

    • Here, you’ll see a list of all your orders, including their current status, order ID, and the date they were placed.
    • Click on any order to view detailed information such as the service type, quantity, and link/username.
  3. Track Progress:

    • Monitor the status of your order in real-time. The status will update as the order progresses (e.g., Pending, In Progress, Completed).
    • If you notice any issues, you can contact support directly from the order details page.
  4. Order History Management:

    • Use filters to sort your orders by date, status, or service type for easier management.
    • Keep track of your spending and service performance over time.

How to Add Funds

Adding funds to your NeoFollower account is a simple process:

  1. Navigate to the Add Funds Section:

    • Click on the Add Funds button in your dashboard.
  2. Choose a Payment Method:

    • Select from the available payment options (e.g., PayPal, credit card, cryptocurrency, etc.).
    • Enter the amount you wish to deposit into your account.
  3. Complete the Payment:

    • Follow the prompts to complete the payment process securely.
    • Once the payment is successful, the funds will be instantly credited to your NeoFollower account balance.
  4. Check Your Balance:

    • Your updated balance will be displayed in your account dashboard.
    • You can now use these funds to place orders or manage other account activities.

Order Status and What It Means

Understanding the status of your orders is key to managing your account effectively. Here’s a breakdown of the common order statuses:

  1. Pending:

    • Your order has been received and is awaiting processing. No action is required from you at this stage.
  2. In Progress:

    • Your order is currently being fulfilled. You may notice gradual increases in followers, likes, views, etc., during this time.
  3. Completed:

    • The order has been fully delivered, and you should see the total quantity reflected on your social media account or post.
  4. Partial:

    • Part of your order was completed, but for some reason, the full amount could not be delivered. You’ll only be charged for the amount delivered, and the rest will be refunded.
  5. Canceled:

    • The order was canceled, usually due to incorrect information or an issue with the link provided. No charges will be applied for canceled orders.

If you encounter any issues or have questions about your order status, our support team is available to help resolve any concerns.

Using the Platform

Affiliate Program Guide

If you’re interested in earning extra income by promoting NeoFollower, our Affiliate Program is the perfect option. To get started:

  1. Visit the Affiliate Page: You can find all the information you need, including how to sign up, log in, and access promotional materials, by visiting the Affiliate page on our website.
  2. Registration and Login: Sign up as an affiliate to get a unique referral link. Use this link to refer new customers to NeoFollower, and you’ll earn a commission on every order they place.
  3. Guides and Support: On the affiliate page, you’ll also find detailed guides on how to promote effectively and maximize your earnings.

How to Resell Services

NeoFollower allows you to resell our services, giving you the flexibility to set your own prices and profit margins. Here’s how you can start reselling:

  1. Set Your Prices: You can choose any profit margin you like when reselling our services. For example, if you buy 1,000 followers for $5, you can sell them to your customers for any price above that.
  2. Manage Orders: Simply add funds to your account, and use our platform or API to send orders on behalf of your customers. We handle everything from there, including order fulfillment.
  3. Stay Invisible: We take care of the orders in a way that your customers will never know that NeoFollower is fulfilling them. Your brand remains the only one they see.

Note: We don’t have any discount for resellers as current prices are too low, but there are some subscriptions that you can buy to get discount for  1 year on all services.

API Integration for Developers

For those who want to automate the process or integrate our services into their own systems, NeoFollower offers an API that’s easy to use. Here’s how to get started:

  1. Access the API Documentation: Visit the API section in your dashboard at https://panel.neofollower.com/api/docs to find detailed instructions on how to use the API, including available methods and parameters.
  2. Get Your API Key: To start using the API, you’ll need an API key. You can find your unique key in your profile settings at https://panel.neofollower.com/profile. This key is required to authenticate your requests.
  3. Integrate and Automate: Once you have your API key and understand the documentation, you can integrate our services directly into your own website or app. This allows you to automate order placements and manage everything seamlessly.

Transaction Management

Transaction History

Keeping track of your transactions is easy on NeoFollower. You can view all your past transactions by visiting the Transaction Logs page. This page provides a detailed history of every payment you’ve made, as well as any services you’ve purchased.

To check your transaction history:

This feature helps you stay on top of your spending and ensures that you have a clear record of all your activities on our platform.

Handling Disputes and Refunds

At NeoFollower, we strive to provide the best service possible. However, we understand that sometimes issues may arise. Here’s how we handle disputes and refunds:

  • Refund Policy: We do not issue refunds to your original payment method, such as your card or wallet. Instead, if we are unable to deliver the service you ordered within the expected time, we will credit the amount back to your NeoFollower account balance. You can then use this balance to order other services on our platform.

  • How to Resolve Issues: If you have any concerns or disputes regarding your orders, please contact our support team. We will work with you to resolve the issue as quickly as possible and ensure that your funds are properly credited to your account balance.

This policy ensures that you can continue using our services without any interruptions, even if a specific order cannot be fulfilled as expected.

Support and Troubleshooting

Common Issues and Solutions

When placing orders on NeoFollower, it’s important to use the correct links to ensure smooth processing. Here are some common issues and how to avoid them:

  • Incorrect Link Usage:
    • Followers and Subscribers: Make sure to use your account/profile link when ordering followers or subscribers. This ensures that the service is applied to the right account.
    • Views, Likes, Comments, and Related Services: For services like views, likes, or comments that are related to specific posts, always use the post link. This directs the service to the correct content.

Using the correct link type is crucial for the proper delivery of your order. If the wrong link is provided, it may cause delays or incorrect delivery.

Contacting Support

If you need help or have any questions that aren’t covered in the common issues section, our support team is here to assist you. You can reach out to us in several ways:

  • Ticket System: Submit a support ticket directly through the platform for any issues. This is the most direct way to get help with your orders.
  • Live Chat: Access live chat support on the website for quick assistance with any concerns you have.
  • WhatsApp: You can also contact us via WhatsApp at +1 925-392-5826 for help.
  • Email: Send us an email at [email protected] for any detailed inquiries or issues.

Our support team is ready to help you with any problems you might encounter, ensuring that your experience with NeoFollower is as smooth as possible.

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