My Order Shows Completed but I Didn’t Receive Anything (What to Do?)

At Neofollower (Neofollower.com), we ensure that all orders are processed correctly, but sometimes an order may show as Completed without delivering the expected results. If this happens, don’t worry—here’s what you need to check and how to resolve the issue.

1. Double-Check Your Order Details

Before taking any further steps, verify that the username, profile link, or post URL you entered was correct. If you mistakenly provided the wrong details, the system may have completed the order without actually delivering to your intended account.

✅ Solution:

• Go to your Order History in your Neofollower account.
• Check the exact link or username you submitted.
• If incorrect, you will need to place a new order with the correct details.

2. Ensure Your Account/Post is Public

If your Instagram, TikTok, Twitter, or Facebook account is set to private, or if your post is restricted, the system cannot deliver the engagement.

✅ Solution:

• Make sure your profile and posts are public before ordering.
• If your account was private when you ordered, change it to public and contact support to check if your order can be reprocessed.

3. Check for Delays in Processing

Sometimes, orders may be marked as Completed before the full delivery due to system automation. If your order shows “Completed” but the engagement hasn’t appeared yet, give it a little more time.

✅ Solution:

• Wait at least 1-6 hours after an order is marked as completed.
• Some services update engagement in batches, so numbers may increase gradually.

4. Verify If Drop Protection Applies

If the service you ordered includes Refill or Drop Protection, the system may restore missing engagement if it drops within the refill period.

✅ Solution:

• Check the service description for refill eligibility.
• If the engagement drops after completion, submit a refill request from your dashboard.

5. Platform Delays & Shadowbans

Certain platforms (especially Instagram, TikTok, and YouTube) may delay showing new engagement due to security checks or shadowbans. This means the likes, followers, or views were delivered, but they aren’t displayed immediately.

✅ Solution:

• Try checking from another device or a different network.
• Wait 12-24 hours to see if engagement appears.

6. How to Contact Support?

If your order is still incomplete after checking everything above, please submit a support ticket:

📌 Steps to Contact Support:

1. Log in to Neofollower.com.
2. Go to Support and select “Report an Order Issue.”
3. Provide your Order ID and a brief explanation of the issue.
4. Our team will investigate and either refill, refund, or resolve the problem as soon as possible.

Final Thoughts

We always aim for smooth and instant delivery, but occasional issues can happen. By following the steps above, you can quickly identify and resolve any problems with your order. If you still need help, our 24/7 support team is here to assist you!