Understanding Partial Refunds & Why They Happen

At Neofollower (Neofollower.com), we strive to ensure every order is delivered in full. However, in some cases, you may receive a partial refund, meaning only part of your order was fulfilled, and the remaining amount was refunded to your balance. This is not an error—it happens for specific reasons. Below, we explain why partial refunds occur and what you can do about them.

1. What Is a Partial Refund?

A partial refund means that only a portion of your order was delivered, and the system automatically refunded the remaining undelivered amount to your Neofollower account balance.

📌 Example:

• You ordered 1,000 Instagram followers for $10.
• Only 800 followers were delivered.
• The system refunds you the cost of the missing 200 followers (e.g., $2 refunded).

Your funds remain in your account and can be used for a new order.

2. Why Do Partial Refunds Happen?

A) Service Ran Out of Stock

Some services may temporarily run out of stock while processing orders. If this happens, the system will deliver as much as possible and refund the rest.

✅ Solution:

• Check if the service is back in stock later and reorder.
• Try a similar service from the list.

B) Social Media Platform Limitations

Sometimes, platforms like Instagram, TikTok, or YouTube place temporary restrictions on engagement delivery, preventing full completion.

✅ Solution:

• Wait a few hours and reorder the missing amount with a different service.

C) Account or Post Issues (Private, Deleted, or Restricted)

If your profile is private, or the post was deleted or restricted, the system may not be able to fully deliver the order.

✅ Solution:

• Make sure your account and posts are public before ordering.
• If your post was removed or flagged, order for a new post instead.

D) System Glitches

In rare cases, the service may encounter a technical issue, preventing full delivery.

✅ Solution:

• If this happens, we automatically process a partial refund—no need to contact support.
• You can place a new order once the issue is resolved.

3. Can I Get a Cash Refund Instead of an Account Balance Refund?

No, partial refunds are automatically credited to your Neofollower account balance. You can use these funds for any other service on the panel.

🔹 We do not offer cash refunds for partial orders, as stated in our refund policy.

4. What Should I Do If I Receive a Partial Refund?

1. Check the reason for the refund in your order history.
2. If your order was partially delivered, you can reorder the missing amount.
3. If you need help choosing an alternative service, contact our support team.

5. How to Contact Support?

If you believe there was an error with your partial refund, you can submit a support request:

📌 Steps to Contact Support:

1. Log in to Neofollower.com.
2. Go to Support > Report an Order Issue.
3. Provide your Order ID and details about the issue.
4. Our team will investigate and assist you.

Final Thoughts

Partial refunds are an automatic process that ensures you only pay for what was delivered. While they may occasionally happen due to service limitations, rest assured that your funds remain available for future orders. If you need assistance, our support team is always ready to help!