Why Is My Order Stuck or Delayed?

At Neofollower (Neofollower.com), we strive to process all orders as quickly as possible. However, sometimes orders may experience delays. Below are the most common reasons why your order might be stuck or delayed and how to resolve the issue.

1. High Demand & Service Queue

Some services, especially high-quality or targeted ones, may experience delays due to a high number of incoming orders. If a service is in high demand, orders may take longer than usual to start.

Solution:

• Check the estimated delivery time on the service description.
• If the delay exceeds the stated time, wait at least 72 hours before contacting support.

2. Incorrect Order Details

If you entered incorrect details (e.g., wrong username, broken link, or private account), your order may not be processed.

Solution:

• Ensure that your account is public before placing an order.
• Double-check the link, username, or post URL before submitting an order.
• If you made a mistake, contact support immediately.

3. The Social Media Platform is Having Issues

Sometimes, social media platforms like Instagram, YouTube, or TikTok undergo updates or experience downtime, causing delays in order processing.

Solution:

• Check if the platform is experiencing issues (e.g., Instagram shadowban, YouTube algorithm changes, or TikTok updates).
• If the delay is due to platform restrictions, orders will resume once things are back to normal.

4. Service Temporarily Disabled or Out of Stock

Some services might be temporarily disabled or out of stock due to provider issues.

Solution:

• Check the service status on the panel.
• If a service is unavailable, try a similar alternative from the service list.

5. Payment Not Confirmed

If you recently added funds and placed an order, but your payment is still pending, your order may be stuck until the payment is processed.

Solution:

• Verify that your payment method is correctly processed.
• If your payment is pending, contact Neofollower support with your transaction details.

6. Your Order is Still in Processing Mode

Some services use gradual delivery (e.g., drip-feed services) or have a longer processing time.

Solution:

• Check the estimated start time and speed per hour in the service description.
• If your order is within the expected timeframe, wait until it starts.

How to Check Your Order Status?

To see your order status, follow these steps:

1. Log in to Neofollower.com.
2. Go to the Orders section.
3. Check the status of your order:
   • Pending – Your order has been received and is in the queue.
   • Processing – Your order is being processed.
   • Completed – Your order is finished.
   • Canceled/Partial – Your order was canceled or partially refunded (check service conditions).

Still Need Help?

If your order is stuck for an unusually long time, please contact our support team via:

• Support Ticket – Submit a ticket from your Neofollower dashboard.
• Live Chat
• Email Support

We will check your order and provide a solution as soon as possible!