Category: Payments, Balance & Policies

This article explains how your Neofollower account balance works, when it is deducted, when it is refunded, and why it may look different after order changes.

Quick Answer

Your Neofollower balance is the amount available in your account for placing orders. Balance is added after a successful deposit and deducted when you submit an order. If an order is canceled, failed, or partially completed, the eligible amount may be returned to your balance.

What Balance Is Used For

Placing new orders.
Submitting drip feed orders.
Submitting mass orders.
Running subscription or auto engagement services when available.
Using services through API if your account has API access.

When Balance Is Deducted

Balance is normally deducted when you place an order. This reserves the payment for the service you selected. If the order later becomes partial, canceled, failed, or refunded, the system may return the eligible amount to your account balance.

When Balance Is Added

After a successful deposit.
After a canceled order is refunded to balance.
After a partial order returns the undelivered amount.
After support manually credits a verified payment issue.
After any approved balance adjustment.

Why Balance May Look Different

You placed a new order and the cost was deducted.
An order was partially completed and only part of the cost was refunded.
A canceled or failed order returned balance.
A subscription or API order used balance automatically.
A payment is still pending and not added yet.
You are logged in to a different account.

Balance and Partial Orders

If an order is partially completed, the delivered part is charged and the undelivered part may be refunded to your balance. The exact returned amount depends on the service price, quantity ordered, and quantity delivered.

Balance and Canceled Orders

If an order is canceled before delivery or cannot be completed, the eligible amount is usually returned to your Neofollower balance. This does not always mean a refund to the original payment method.

How to Check Balance Issues

Check your current balance.
Check your recent orders.
Look for partial, canceled, failed, or refunded statuses.
Check whether you submitted any API, mass, drip feed, or subscription orders.
Check your payment history if the issue is related to a deposit.
Contact support if the balance still does not make sense.

Frequently Asked Questions

Why was my balance deducted?

Balance is usually deducted when an order is submitted or when an API/subscription order is created.

Why did I receive only a partial refund?

A partial refund usually means part of the order was delivered and only the undelivered part was returned.

Is balance the same as cash?

Balance is account credit used for Neofollower orders. It is not always withdrawable or refundable to the original payment method.

Common Questions This Article Answers

How does Neofollower balance work?
Why was balance deducted?
Why did balance change?
What is account balance used for?
Why did I get partial refund?

Understanding Your Neofollower Balance