This article helps resellers create fair client policies that align with Neofollower service rules. Resellers should avoid promising refunds or refills that the backend service does not support.

Quick answer

Your client policy should match the selected Neofollower service rules. If a service has no refill, do not sell it as refill guaranteed. If wrong-link orders are not refundable, tell clients before ordering.

Why you need your own policy

As a reseller, your client pays you, not Neofollower directly. You need your own clear policy so clients understand delivery, refunds, drops, refills, wrong links, and support timelines before buying.

Policy topics to include

Client must submit the correct public link.
Client must not delete or hide the target during delivery.
Client must not change username or privacy settings during delivery.
Delivery time is estimated.
Platform counters and analytics may update slowly.
Drops can happen.
Refill depends on the selected backend service.
Wrong-link orders may not be refundable.
Completed orders are usually not refundable.
Refunds for partial, canceled, or failed orders depend on backend handling.
Chargebacks or abusive behavior may stop future service.

Suggested client policy wording

All orders require the correct public link before submission. Once an order starts, it may not be possible to cancel, edit, or change the link. Delivery time is estimated and depends on the selected service and platform. Drops may happen, and refill is only available if the selected service includes refill and the order meets all eligibility rules.

Refund alignment

If Neofollower returns balance for a canceled, failed, or partial order, you can decide whether to refund the client, issue store credit, replace the order, or apply your own policy. Make this clear before selling.

Refill alignment

Offer refill only when the backend service includes refill.
Explain the refill period.
Require the client to keep the link public.
Reject refill requests caused by wrong link, deleted content, changed username, private account, or overlapping orders when the backend rules reject them.
Keep refill requests documented.

Frequently asked questions

Can I create a stronger guarantee than Neofollower provides?

You can, but then you carry the risk and cost yourself. It is safer to match your client policy to the backend rules.

Should I give refunds to clients for partial orders?

That depends on your policy. Many resellers issue credit or refund the undelivered portion if the backend balance is returned.

Should clients agree to the policy before ordering?

Yes. This prevents disputes and misunderstandings.

Chatbot answer guidance

When this article is used for automated support, the chatbot should first identify whether the user is a reseller, affiliate, API user, WooCommerce seller, or normal buyer. For account-specific issues, ask for the user email or account ID if available, order ID, service name, submitted link, payment reference, API request details, or affiliate referral details. Do not promise commissions, delivery times, refunds, refills, or API behavior beyond the live dashboard and current service rules.

Reseller Refund, Refill, and Client Policy Guide