API Error Codes and Troubleshooting for Resellers

This article helps resellers and developers understand common Neofollower API errors and what to check before contacting support.

Quick answer

Most API errors are caused by invalid API key, wrong service ID, invalid link, invalid quantity, insufficient balance, unavailable service, or missing required parameters.

Common API problems

• Invalid API key.
• Wrong or inactive service ID.
• Invalid link format.
• Quantity below minimum.
• Quantity above maximum.
• Not enough funds.
• Service unavailable.
• Order not found.
• Missing required parameter.
• Duplicate request from your system.
• Timeout or server-side connection issue.

What to check first

1. Confirm the API key is correct.
2. Confirm the API endpoint is correct.
3. Confirm the service ID exists and is active.
4. Confirm the link format matches the selected service.
5. Confirm the quantity is inside the service limits.
6. Confirm your Neofollower balance is enough.
7. Confirm your server is sending the request correctly.
8. Confirm the response is being parsed correctly.
9. Check your integration logs.

Invalid key

Invalid key usually means the API key is wrong, missing, copied with extra spaces, reset, disabled, or stored incorrectly in the integration.

Invalid link

Invalid link means the submitted target does not match what the selected service accepts. For example, a video service may reject a profile link, or a profile service may reject a post link.

Invalid quantity

Invalid quantity usually means the amount is below the service minimum, above the service maximum, not numeric, or not formatted correctly by your system.

Not enough funds

This means your Neofollower balance is too low for the order. Your website should either block checkout before payment, warn the reseller, or hold the customer order for manual review depending on your setup.

What to send to support

• Your account email.
• Time of request.
• Service ID.
• Submitted link.
• Quantity.
• API action used.
• API response message.
• Order ID if one was created.
• Do not send your full API key in a support ticket unless specifically requested through a secure method.

Frequently asked questions

Why does the API say invalid link when the link opens for me?

The service may require a different link type, or the link may require login, redirect, be private, or be unsupported by that service.

Why does my website accept the order but API fails?

Your website may not be validating service ID, link format, quantity, or balance before sending the API request.

Should I retry failed API orders automatically?

Be careful. Automatic retries can create duplicate orders. Use safe retry logic and check whether an order ID was created.

Related helpdesk topics

• Neofollower API Guide for Resellers
• API Security and Best Practices

Chatbot answer guidance

When this article is used for automated support, the chatbot should first identify whether the user is a reseller, affiliate, API user, WooCommerce seller, or normal buyer. For account-specific issues, ask for the user email or account ID if available, order ID, service name, submitted link, payment reference, API request details, or affiliate referral details. Do not promise commissions, delivery times, refunds, refills, or API behavior beyond the live dashboard and current service rules.