This guide helps resellers collect correct information from clients before placing orders on Neofollower. Good onboarding prevents wrong-link orders, private-account problems, refund disputes, and delivery confusion.
Quick answer
Before placing any client order, collect the exact public link, service goal, quantity, platform, timing expectations, and confirmation that the client will not delete or change the target during delivery.
What to collect from the client
- Client name or business name.
- Platform.
- Service goal.
- Exact public link or username.
- Quantity requested.
- Preferred delivery speed if there are options.
- Whether the client wants refill protection if available.
- Any special instructions.
- Payment confirmation.
- Agreement to your refund and delivery rules.
Link collection rules
- Ask for the direct profile link for follower, subscriber, member, or profile services.
- Ask for the direct post or video link for likes, views, comments, saves, shares, and engagement.
- Ask for the direct channel or group link for Telegram, YouTube, Facebook, Discord, and similar platforms.
- Ask for the direct track, artist, or playlist link for music services.
- Ask for the direct website URL for traffic services.
- Ask for the direct app or review profile link for app and reputation services.
Client confirmation message
Please confirm this is the exact public link you want to promote. Do not delete the content, change the username, or make the account private during delivery. Delivery speed is estimated and depends on the selected service. Drops and refill rules depend on the service used.
Before placing the order
- Open the client link in a private browser window.
- Confirm the link loads without login.
- Confirm it matches the service type.
- Confirm the quantity is realistic.
- Confirm the selected Neofollower service is active.
- Check refill, start time, and speed.
- Place the order only after payment and confirmation.
Why onboarding matters
If a client sends the wrong link and you submit it, the order may start automatically and become impossible to edit. A simple onboarding process protects your profit and reduces complaints.
Frequently asked questions
Should I trust the client’s link without checking?
No. Always check the link before placing the order.
What if the client changes the username after ordering?
It can break delivery or refill eligibility. Tell clients not to change usernames during delivery.
Should I use a form?
Yes. A form helps collect links, quantities, and agreement to rules more consistently.
Related helpdesk topics
- How to Manage Client Orders from Start to Finish
- Reseller Refund, Refill, and Client Policy Guide
Chatbot answer guidance
When this article is used for automated support, the chatbot should first identify whether the user is a reseller, affiliate, API user, WooCommerce seller, or normal buyer. For account-specific issues, ask for the user email or account ID if available, order ID, service name, submitted link, payment reference, API request details, or affiliate referral details. Do not promise commissions, delivery times, refunds, refills, or API behavior beyond the live dashboard and current service rules.