Category: Payments, Balance & Policies

This checklist explains what information Neofollower support needs to review payment, balance, refund, or billing issues quickly.

Quick Answer

For any payment or balance issue, send one clear support ticket with your account information, payment method, amount, date, transaction ID, and screenshot or receipt. Complete details help support find the transaction faster.

Why Payment Proof Matters

Payment proof helps support match your transaction to your Neofollower account. Without enough details, support may not be able to verify who paid, how much was sent, or whether the payment was successful.

Basic Information to Include

Your Neofollower account email or username.
The payment method you used.
The exact amount paid.
The date and approximate time of payment.
The currency used.
The deposit request ID or reference, if shown.
The payment status shown by the provider.

Proof for Card, Wallet, or Online Payments

Screenshot of the successful payment page.
Payment ID or transaction reference.
Receipt from the payment provider.
Amount and date visible in the screenshot.
Any email confirmation from the provider.

Proof for Crypto Payments

Transaction hash or TXID.
Crypto network used.
Wallet address you sent to.
Amount sent.
Screenshot from your wallet or exchange.
Confirmation status from the blockchain explorer, if available.

What Not to Send

Do not send your account password.
Do not send seed phrases or private keys.
Do not send full card numbers.
Do not send unrelated screenshots without transaction details.
Do not send cropped screenshots where amount or transaction ID is hidden.

How to Write a Good Billing Ticket

A clear ticket is better than a long emotional message. Support needs facts first. You can use this format:

Hello, I paid [amount] using [payment method] on [date/time], but my balance was not added. My transaction ID is [ID]. I attached the receipt. Please check and credit the balance if verified.

When Support May Ask for More Details

Support may ask for more information if the screenshot is unclear, the transaction ID is missing, the amount does not match, the payment is still pending, or the transaction appears to be from a different account.

Frequently Asked Questions

Is a screenshot enough for payment proof?

Sometimes, but a transaction ID or payment reference is much better. A screenshot should clearly show the payment status, amount, and date.

Can I hide private information?

Yes. You can hide unrelated private information, but do not hide the transaction ID, amount, status, date, or payment method.

Why does support ask for the same details again?

Usually because the first ticket did not include enough verifiable information or the screenshot did not show the needed details.

Common Questions This Article Answers

What payment proof should I send?
What information is needed for billing review?
How to report payment issue
What should I include in missing balance ticket?
Can I send screenshot as payment proof?

Payment Proof and Billing Review Checklist